Lab Preventative Maintenance, Calibration and Support

Currently, most laboratories find themselves with a mix of service models attempting to address the unique instrument preventive maintenance and calibration service management challenges which span Operations, Procurement, Lab management, Quality Control and Regulatory.

The stark reality however, is that each of these models have their limitations and require significant effort to manage multiple interfaces across consolidators/aggregators, in-house metrology groups, independent service organizations (ISOs) and original equipment manufacturers (OEMs).

Agilent and USDM are now offering a single, turnkey Laboratory Resource Management (LRM) solution addressing all your service challenges. LRM is a customized service management solution which results in the following benefits:


  • Maximize instrument availability by reducing mean-time-to-repair
  • Improve operational efficiency by minimizing downtime by performing PMs and planned services to schedule
  • Identify key performance indicators for service


  • Reduce service costs and achieve highest quality
  • Reduced time to manage fewer contracts
  • Documented evidence of performance against SLAs

Lab Management

  • Increased productivity through right-sized service levels
  • Single point accountability for service results
  • More time for critical lab needs – analysts are free to focus on lab goals

Quality Control/Regulatory

  • Avoid regulatory risk, warning or notice of violation citation
  • Decreased review time from uniform procedures and reports

Instead of headaches associated with managing 100s of service providers and 1,000s of assets to manage, you benefit from a single cost-advantaged contract to manage, a single point-of-contact and a single point of accountability, freeing your analysts to concentrate on their core competencies. LRM service also allows you to enjoy the benefits of scheduling flexible system level services on your timelines, not the manufacturers.

Contact USDM's team of experts to begin working with you, in conjunction with our Performance Lab and Business Intelligence practices, to tailor a measurement program uniquely customized for your organization to accurately demonstrate performance results to key stakeholders.


  • Clintrak - Jeffrey D. Coffin
    I have had the great pleasure to work with Bob for 5 years in his position of VP of Quality at Fisher Packaging Services while I acted as Director of Quality services at a sister…
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