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Support On Demand

USDM’s On Demand Support is a high touch / low cost solution that incorporates the best of onshore and offshore solutions in the life sciences industry. USDM provides our life science customers solutions that meet their business and regulatory environment as well as deep expertise in key life science platforms (Clinical, CRM, ECM, ERP, QMS, PLM, etc). We bring this deep expertise and capability into our support offering.  Our support offering includes onshore and offshore components ensuring that your users get the support that they need while driving down total cost of ownership of your IT systems.

Platforms that we support include:

  • BI (Business Objects and Cognos)
  • Clinical (Oracle, BioClinica – need to add others)
  • Cloud Support and Services
  • CRM (Salesforce and Siebel)
  • ECM (SharePoint, Livelink, FirstDoc, Qumas, Veeva, Documentum, D2)
  • ERP (SAP, Microsoft Dynamics, JDE, Oracle EBS)
  • LIMS (Accelrys, STARLIMS, LabVantage LabWare, SampleManager, Watson LIMS)
  • PLM (Oracle Agile and Teamcenter)
  • QMS (TrackWise, Pilgrim, EtQ)


  • Clintrak - Jeffrey D. Coffin
    I have had the great pleasure to work with Bob for 5 years in his position of VP of Quality at Fisher Packaging Services while I acted as Director of Quality services at a sister…
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